S216 Promise To Pay Request

 

Purposes:

 

This screen allows MIMS Users to record a Promise to Pay made by the debtor.

 

1.       MIMS user must be an authorized actor to update on this screen.

The following actors have the ability to update:

 

·         Call Center Agent

·         Compliance 4 Agent

·         Compliance 5 Agent

·         File Intervention Agent

·         ISO Agent

·         MEP Senior Management

·         Program Development Agent

·         RGPU Agent

·         SIU Agent

·         System Administrator

 

Navigation:  Collection à Initiate Collection Tool à PTP

 

Helpful Hints:

·         PTP = Promise to Pay

·         Promise to Pay may only be recorded on Active files

·         Only one Promise to Pay may be active at any time.

·         Promise To Do date cannot exceed more than 30 days in the future.

·         Promise Grace Period is a minimum of 1 day and a maximum of 7 days.

 

Procedure:

 

1.       S216 Promise to Pay Screen displays

2.       Retrieve the appropriate file that you wish to enter a Promise to Pay on.

3.       Enter the date in which the debtor promises to pay by in the field labeled ‘Promise To Do By’.

4.       Enter the grace period in the field labeled ‘Promise Grace Period’.

5.       Enter the appropriate comments regarding the debtor’s promise into the field box labeled ‘Promise’.

6.       Click the ‘Save’ button to save your entry. The system will return you to ‘S85 Collection Tool History’ screen where the new PTP tool will be displayed.

 

 

          Screen Label

Description/Instructions
Promise

Promise To Do By

Enter the date in which the debtor promises to do something by.

Cannot be more than 30 days in the future.

Promise Grace Period

Enter the number of grace period days.

Current minimum is 1 and maximum is 7

User

Displays your name. 

Promise

Enter your comments regarding the debtor’s promise.

Maximum length of 1000 characters.

Mandatory field.

Click this button to create a Promise to Pay

 

Possible Error Messages/System Warnings:

 

ID

Error Message Description

Action

38

The file is Incomplete – invalid request.

 

38

The file is Closed – invalid request.

 

235

Promise Grace Period must be between 1 and 7.

 

269

Promise Grace Period is mandatory.

 

269

Promise To Do By is mandatory.

 

269

Promise text is mandatory.

 

658

Promise To Pay is already active for this file.

 

659

Promise To Do By date must be a future date.

 

 

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